1 – CUCM SYSTEM BASICS
- Introduction to IP Telephony
- Traditional Voice vs. IP Telephony
- Clustering Overview
- Intra-Cluster Communications
- CUCM Redundancy Options
- Deployment Models
- Campus (Single Site) Deployment
- Centralized Call Processing Deployment
- Distributed Call Processing Deployment
- Clustering over the IP WAN Call Processing Deployment
- Hybrid Call Processing Deployment
- Basics of CUCM Configuration
- Administrative Interfaces
- Logging into Administration and Serviceability
- Logging into Unified Reporting and the Enterprise License Manager
- Logging into the Disaster Recovery System and Unified OS Administration
- Navigation Bar
- Command Line Interface
- Server Redundancy: CM Groups
- CM Group Configuration
- Date/Time Group
- Regions and Codecs
- Locations
- Device Pool Configuration
- Service Parameters Configuration
- Enterprise Parameters Configuration
2 – SUPPORTING PHONES & USERS
- Configuring CUCM to Support Phones
- Cisco Unified IP Phone Model Ranges
- Specialized Cisco IP 89xx and 99xx phones
- Cisco Jabber Client
- Phone Button Templates
- Softkey Template
- Cisco IP Phone Registration
- Device Defaults Configuration
- Phone Configuration
- Manual Phone Configuration
- Auto-Registration
- Using the Bulk Administration Tool (BAT)
- Deploying new phones and users
- Overview of the Auto-Register Phone Tool
- Configuring CUCM to Support Users
- Understanding CUCM Users
- Manual User Creation
- User Import with BAT
- Importing Users with LDAP Sync
- LDAP Authentication
- Understanding User Administration
- Configuring User Administration
- Working With Access Control Groups
- Assigning End Users to Access Control Groups
- User Web Pages
3 – UNDERSTANDING THE DIAL PLAN
- Dial Plan Overview
- Introduction to the Dial Plan
- Understanding Dial Plan Components
- Route Lists, Route Groups and Devices
- Call Routing
- Understanding Digit Analysis
- Basics of Dial Plan Configuration
- Basics of Dial Plan Configuration
- Translation Patterns
- Route Plan Report
- Advanced Dial Plan Configuration
- Understanding Digit Manipulation
- External Phone Number Masks
- Transformation Masks
- Discard Digits Instructions: PreDot
- Call Admission Control
- Automated Alternate Routing (AAR)
- Survivable Remote Site Telephony (SRST)
- SRST Operation
- Class of Control
- Overview of Class of Control
- Traditional vs. Line/Device Approach
- Configuring Partitions and CSSs
- Partitions and Calling Search Space
- Time of Day Routing
- PLAR Application
- Forced Authorization Codes
- CUCM Features
4 – CUCM FEATURES
- Media Resources
- Overview of Media Resources
- Conference Bridge
- Transcoder
- Music on Hold
- Annunciator
- Overview of Media Resource Management
- Configuring Media Resources
- User Features
- Configuring Call Coverage in Cisco Unified Communications Manager
- Call Coverage in Cisco Unified Communications Manager
- Hunt Group Overview
- Hunt Group Configuration
- Final Forwarding
- Shared Lines
- Call Pickup
- Directed and Group Call Pickup
- Other Group Call Pickup
- Call Park
- Native Cisco Unified Communications Manager Presence
- Presence Status on IP Phones
- CSS versus Subscribe CSS
- Configuring Native Cisco Unified Communications Manager Presence
- Enable Presence-Enabled Call Lists
- CUCM Mobility Features
- Mobile Connect in Cisco Unified Communications Manager
- Cisco Unified Mobility Architecture
- Mobile Connect Call Flow: Incoming Calls to Office Phone
- Mobile Connect Call Flow: Internal Calls Placed from a Remote Phone
- Configure Remote Destination Profile
- Configure Remote Destinations
- System Features
- CUCM 10.0 Licensing
- Enterprise License Manager Overview
- Cisco Unified Reporting Tool
5 – LAB OUTLINE
- Lab 2-1: Configuring the System to Support Cisco IP Phones
- Lab 2-2: Creating and Associating Users
- Lab 3-1: Configuring Basic Dial Plan Elements
- Lab 3-2: Configuring Complex Dial Plan Elements
- Lab 3-3: Implementing Class of Control
- Lab 4-1: Configuring Media Resources
- Lab 4-2: Configuring Hunt Groups and Call Coverage
- Lab 4-3: Configuring Call Pickup and Call Park
- Lab 4-4: Configuring Native Presence with Speed Dial BLF
- Lab 4-5: Configuring Mobile Connect
- Lab 4-6: Generating Cisco Unified Communications Manager Reports
- Lab 4-7: Configuring IP Phone Services
