1 – INTRODUCTION TO UNITY CONNECTION 11.X
- An Overview of Cisco Unity Connection
- What is Cisco Unity Connection?
- Feature/Capacity Summary
- Appliance Architecture
- User Access to Inbox
- Active-Active, High-Availability Deployment
- Digital Networking
- Whats New in 10.x/11.x?
- HTTPS Networking
- Single Sign-on
- Video Greetings
- Tenant Partitioning
- Message Status on Reply/Reply-All
- Mailbox quota email notification
- Voice Message attachment in HTML Notification
2 – ADMINISTRATION INTERFACES FOR CISCO UNITY CONNECTION
- Logging into Cisco Unity Connection Applications
- Platform Administration
- Application Administration
- Application interfaces
- UC Admin
- Unified Serviceability
- Unity Connection Serviceability
- Unified Reporting
- ELM
- OS Admin
- DRS
- CLI
- Single Sign-On
3 – CONNECTION USERS & CONTACTS
- Understanding Users and Contacts
- Defining Users
- Defining Contacts
- Preparing to Configure Users
- Configuring Authentication Rules
- Configuring Class of Service
- Configuring Schedules and Holidays
- Configuring User Templates
- Configuring Users
- Understanding Contacts
- Configuring Contacts
- Managing Multiple Users
- Configuring Multiple Users
- Importing Users Using AXL
- Importing Users Using LDAP
- Importing Users Using Bulk Administration Tool
- Reviewing Users
4 – UNDERSTANDING CALL HANDLERS & CALL FLOW
- Understanding Telephony Integration
- Understanding Call Agent (CUCM) Routing Requirements
- Describing Phone System Integration
- Configuring Phone System Integration
- How the System Handles Calls
- Defining Call Routing: Direct and Forwarded
- Describing Call Routing – Direct
- Describing Call Routing Forwarded
- Implementing Call Routing
- Describe Call Handlers
- Configure Call Handlers
- Describe Directory Handlers
- Configure Directory Handlers
- Describe Interview Handlers
- Configure Interview Handlers
- Reviewing Incoming Call Flows
- Reviewing Incoming Call Handling Components
5 – UNITY CONNECTION FEATURES
- Understanding the Dial Plan
- Dial Plan Components
- Dial Plan Examples
- Dial Plan Configuration
- Understanding User Features
- Describe Video Greetings
- Understanding Integrated Messaging vs. Single Inbox
- Configuring Integrated Messaging
- Configuring Single Inbox
- Accessing Voice Messaging and User Features
- Accessing Voice Messaging
- Visual Voicemail
- Implementing ViewMail for Outlook
- Personal Communications Assistant (PCA)
- Accessing Voice Messaging Using RSS Feeds
- Implementing Secure Messaging
- Secure Messaging vs. Private Messaging
- Configuring Secure and Private Messaging
- Managing Distribution Lists
- System Distribution Lists
- Private Distribution Lists
- Creating an Audiotext Application
- Audiotext Application Design
- Audiotext Application Configuration
6 – CONNECTION TOOLS & REPORTS
- Greeting Administrator
- Understanding Greeting Administrator
- Greeting Administrator Configuration
- Tools and Reports
- Using the Bulk Edit Feature
- Using Task Management
- Using Cisco Unity Connection Reports
- Using the Disaster Recovery System
- Configuring Backups
- Performing Restore Operations
7 – LAB OUTLINE
- Lab 1-1: Verifying Connectivity and Call Flow
- Lab 1-2: Verifying and Configuring Call Handlers
- Lab 1-3: Working with Users and Extensions in Voice Mail
- Lab 2-1: Preparing to Configure Users and Contacts
- Lab 2-2: Managing Users and Contacts
- Lab 2-3: Managing Multiple Users
- Lab 3-1: Implementing the Dial Plan
- Lab 3-2: Understanding User Features
- Lab 3-3: Implementing Messaging and User Features
- Lab 4-1: Implementing an Audiotext Application
- Lab 4-2: Using Cisco Unity Connection Tools and Reports
