1 – IMPLEMENT A TROUBLESHOOTING METHODOLOGY
- Overview of the troubleshooting process
- Overview of troubleshooting tools
- Use remote administration tools
- Troubleshoot Windows PowerShell commands and scripts
2 – TROUBLESHOOT NETWORK CONNECTIVITY
- Troubleshooting with Message Analyzer
- Troubleshooting IP settings
- Troubleshoot network connectivity
- Troubleshooting DHCP
- Troubleshooting client name resolution
3 – TROUBLESHOOT AUTHENTICATION ISSUES
- Troubleshoot user and computer account authentication
- Troubleshoot AD DS replication issues
- Troubleshoot authentication to Office 365
4 – TROUBLESHOOT APPLICATION ACCESS ISSUES
- Troubleshooting access to Windows Server apps
- Troubleshooting issues with certificates
- Troubleshooting access to web-based apps
5 – TROUBLESHOOT FILE ACCESS ISSUES
- Troubleshooting access to files and folders
- Manage and troubleshoot BitLocker
6 – TROUBLESHOOT STORAGE ISSUES
- Troubleshooting server storage issues
- Troubleshoot DFS
- Troubleshoot advanced file services
7 – TROUBLESHOOT GROUP POLICY
- Group Policy overview
- Troubleshoot Group Policy application
8 – TROUBLESHOOTING AD DS
- Overview of AD DS administration tools
- Control AD DS administration
- Backup and restore AD DS objects
- Troubleshoot issues related to domain controllers
- Troubleshoot AD DS trusts
9 – TROUBLESHOOT REMOTE ACCESS TO DATA AND APPS
- Troubleshoot VPN connectivity
- Overview of remote access for apps
- Troubleshoot Remote Desktop Services
10 – TROUBLESHOOT VISUALIZATION ISSUES
- Issues with VM configuration
- Troubleshoot VM resources
11 – TROUBLESHOOTING HIGH AVAILABILITY
- Considerations for implementing load balancing
- Troubleshooting failover clustering
- Troubleshooting Hyper-V clusters
