This course covers a wide range of topics such as negotiation strategy, game theory, psychological tactics, human emotional states, bargaining and so on which prepares delegates for a variety of situations that require negotiation. Case studies and scenarios such as business to business negotiations, sales scenarios and product presentations are provided along with slides, animations and illustrations that better help to show how bargaining tactics are played out. Real world negotiation examples are examined in detail and delegates are then asked to participate in similar setups to use the negotiation principles discussed in the course. Comprehensive step-by-step instructions are provided for trainers to help delegates understand the core principles of negotiation and monitor their progress through practicals.
The world is changing and is changing faster than ever before. Our technological progress is affecting every area of our lives and as a result of that, the markets are changing quickly too. Organisations that want to remain competitive in this ever changing market need to be one step ahead of the change or risk losing out to those who do.
This course is designed to help the participants familiarise themselves with these topics so they can be prepared to handle them when designing or executing a change management programme.
The course contains both theoretical and practical content. Participants will learn about established theories of change management and reasons for failure. They will learn what is involved in each stage of a change programme and what they need to consider to maximise the likelihood of its success.
Getting the most from people and organisations requires strong leadership skills. As products and services become more complex and the role of knowledge workers becomes more critical in the success of an organisation, it is essential to know how to lead and how to motivate.
Great leaders are known for their strong vision, the care they offer for their team, sheer passion for their cause and the tremendous support they provide to help people grow and become better at what they do.
This course covers a variety of topics on leadership and communication skills. It is ideal for those who have had some experience in managing or supervising people and want to improve their skills further.
Coaching skills is not only limited to managers, it is a skill applicable to everyone in any setting. These skills can be used to connect with others and to inspire, motivate and guide them in overcoming their problems and getting results. This course allows you to understand more about human psychology and learn how to ask the right questions and correctly share your opinion with others.
Effective leaders have acquired a set of skills and developed behaviours that set them apart from others. Successful leaders inspire and motivate people. They have the ability to create a vision and transfer it to those around them. They encourage hope, positivity, ambition and compassion. They are good communicators; know about planning and more importantly they can manage people. While all good managers are not leaders, all successful leaders certainly know how to manage people.
This course offers effective skills and practical solutions for successful leadership. Detailed course materials, exercises and a comprehensive action plan at the end of the course will maximise your learning and allows you to take full advantage of these newly acquired skills once back at work.