1 – Identify and Resolve New Software Installation Issues
- Overview
- Planning New Software Deployment
- Multilingual Deployment
- Using Group Policy to install software
- Using Software Restriction Policies
- Digitally Signing Software
- Using WMI
- Using Applocker
- Using Virtualization for Testing
- Resolve Software Installation Issues
- Review
- Lab : Identify and Resolve New Software Installation Issues
- Create a Repair Disk and Installation Partitions
- Install and Configure Windows
- Install Programs and test Applocker
- Configure Compatibility Settings
2 – Resolve Software Configuration Issues
- Overview
- Change Default Settings on the Image
- Enable and Disable Features
- Pointing to a Network Resource
- Configuring Updates
- Resolve Configuration Issues with Group Policy
- Driver Updates
- Problem Steps Recorder
- Resolve Software Configuration Issues
- Review
- Lab : Resolve Software Configuration Issues
- Install the Windows Automated Installation Kit
- Create a Windows PE bootable image
- Create a VHD disk
- Install Windows on a VHD
- Boot Windows from a VHD
- Use the Problem Steps Recorder
3 – Resolve Software Failure
- Overview
- Event Viewer
- Event Forwarding
- Application Compatibility Toolkit
- Windows Troubleshooting Platform
- Windows Experience Index
- Testing Compatibility with Safe Mode
- System Restore
- Resolve Software Failure
- Review
- Lab : Resolve Software Failure
- Install applications written for older versions of Windows
- Use the Program Compatibility Tool to configure settings for older applications
- Use PowerShell scripts to configure Network Adapters
- Use the Troubleshooter to enable the network adapter
- Install Windows SDK
- Create a Troubleshooting Pack with the SDK
- Configure Event Forwarding
- Use System Restore
4 – Identify and Resolve Logon Issues
- Overview
- Authentication Process
- Machine Accounts
- Trust Relationships
- Network Services
- User Account Properties
- User Profiles
- Resolve Logon Issues
- Review
- Lab : Identify and Resolve Logon Issues
- Join a computer to the domain
- Install Remote Server Administration Tools (RSAT)
- Test and Verify Domain User Account Properties
- Create Logoff script using PowerShell
- Test the use of Roaming Profiles
- Test the use of Mandatory Profiles
5 – Identify and Resolve Network Connectivity Issues
- Overview
- Scope of the Problem
- Hardware Issues
- TCP/IP Configuration
- Network Routing
- IPSec Configuration
- Network Connectivity Tools
- Branch Cache
- Resolve Network Connectivity Issues
- Review
- Lab : Identify and Resolve Network Connectivity Issues
- Use command-line tools to identify and fix network connectivity problems
- Fix connectivity problems deliberately created by problem scripts
6 – Identify and Resolve Name Resolution Issues
- Overview
- DNS Name Resolution
- Using a Hosts files
- WINS Configuration
- Using LMHOSTS files
- Name Resolution Order
- Manual vs DHCP Configuration
- Resolve Name Resolution Issues
- Review
- Lab : Identify and Resolve Name Resolution Issues
- Configure and Test DNS Resolution
- Configure and Test Hosts File Resolution
- Configure and Test NetBIOS Resolution
7 – Identify and Resolve Network Printer Issues
- Overview
- Connecting to a Network Printer
- Managing the Print Spooler
- Setting Printer Priorities
- Creating Printer Pools
- Configuring Drivers
- Printer Schedules
- Printer Permissions
- Manage Printers with Group Policy Settings
- Resolve Network Printer Issues
- Review
- Lab : Identify and Resolve Network Printer Issues
- Install local and network printers
- Create and use a separator page
- Configure Printer Redirection and Printer Pooling
- Move the Print Spooler Directory
8 – Identify and Resolve Performance Issues
- Overview
- Analyzing Event Logs
- Setting Power Management
- Optimize Processor Usage
- Optimizing Memory Usage
- Optimize Hard Drive Usage
- Optimize Network Usage
- Performance Tools
- Resolve Performance Issues
- Review
- Lab : Identify and Resolve Performance Issues
- Schedule and Perform a Disk Defragmentation
- Using Task Manager
- Using Resource Monitor
- Display a message when a Service stops
9 – Identify and Resolve Hardware Failure Issues
- Overview
- Diagnosing Memory Failure Issues
- Hard Drive Issues
- Network Card Issues
- Power Supply Issues
- Windows Hardware Diagnostic Tools
- Resolve Hardware Failure Issues
- Review
- Lab : Identify and Resolve Hardware Failure Issues
- Use the Windows Memory Diagnostics Tool
- Fix Hard Disk Errors
- Use the Reliability Monitor
- Use Event Viewer to Find Hardware Information
10 – Identify and Resolve Wireless Connectivity Issues
- Overview
- Signal Strength
- Wireless Security
- Wireless Profiles
- Management Options for Wireless Devices
- Resolve Wireless Connectivity Issues
- Review
- Lab : Identify and Resolve Wireless Connectivity Issues
- No lab exercises. (Interative Video Simulation is provided to practice this skill.)
11 – Identify and Resolve Remote Access Issues
- Overview
- Remote Access Methods
- Dial-up Configuration
- VPN Configuration
- DirectAccess Configuration
- Authentication Protocols
- Resolve Remote Access Issues
- Review
- Lab : Identify and Resolve Remote Access Issues
- Configure Remote Access settings for a domain user account
- Create and Test a VPN Connection
12 – Manage File Synchronization
- Overview
- Configuring Offline File Access
- Synchronization Settings
- Transparent Caching
- Roaming Profiles
- Restoring Network Files
- Resolve File Synchronization Problems
- Review
- Lab : Manage File Synchronization
- Configure and Test Offline Files
- Restore the Previous Version of a File
13 – Identify and Resolve Internet Explorer Security Issues
- Overview
- Configure Security Zone
- Configure Security Levels
- Configure Privacy Settings
- Managing Add-ons
- Configure Smart Screen Filter
- Other Security Issues
- Resolve Internet Explorer Security Issues
- Review
- Lab : Identify and Resolve Internet Explorer Security Issues
- Configure Trusted Security Zone
- Configure the Security and Privacy Features in IE
- Configure Group Policy Settings for Internet Explorer
14 – Identify and Resolve Firewall Issues
- Overview
- Securing Network Applications and Features
- Program and Port Exceptions
- Configuring Notifications and Logging
- Network Security Tools
- Resolve Firewall Issues
- Review
- Lab : Identify and Resolve Firewall Issues
- Configure and Test Firewall Rules for an application
- Fix Application Problems Caused by Firewall Rules
15 – Identify and Resolve Issues Due To Malicious Software
- Overview
- Proactive Malware Protection
- Protecting Internet Explorer
- Windows and Anti-Virus Updates
- Recovering From Malware Infection
- Resolve Issues Due To Malicious Software
- Review
- Lab : Identify and Resolve Issues Due To Malicious Software
- Use the Action Center to manage UAC settings
- Use System File Checker
- Use the Malicious Software Removal Tool
- Install Microsoft Security Essentials
16 – Identify and Resolve Encryption Issues
- Overview
- Configuring a Recovery Agent
- Using EFS
- Using BitLocker
- Encryption Tools
- Resolve Encryption Issues
- Review
- Lab : Identify and Resolve Encryption Issues
- Encrypt Files using EFS
- Configure EFS Sharing
- Configure a Recovery Agent
17 – Identify and Resolve Software Update Issues
- Overview
- Types of Windows Updates
- Using Windows Update
- Using Microsoft Update
- Resolve Software Update Issues
- Review
- Lab : Identify and Resolve Software Update Issues
- Configure Windows Updates using desktop settings
- Configure Windows Updates using Group Policy settings
18 – PowerShell for Desktop Support Technicians
- Overview
- Compared to other Scripting Languages
- Creating and Running Scripts
- Administering Local Resources
- Administering Network Resources
- Connect to Microsoft Azure with PowerShell
- Review
- Lab : PowerShell for Desktop Support Technicians
- Use PowerShell to get System Information and change Computer Settings
- Use PowerShell documentation to understand and use Cmdlets
- Create and Execute Scripts
- Configure and Test remote device configuration
- Create an Azure VM with Azure PowerShell