Name: Cisco® Deploying Cisco Unified Contact Center Express v6.0 (UCCXD)
SKU: 30922
Price: 4930 CHF
Availability: InStock

1 – Cisco Unified CCX Product Overview

Cisco Unified CCX Product Packages
Cisco Unified CCX Architecture
Designing Cisco Unified CCX

2 – Cisco Unified CCX Installation and Configuration

Installing Cisco Unified CCX
Managing Cisco Unified CCX
Configuring Basic Properties of Cisco Unified CCX

3 – Cisco Unified CCX Scripting

Understanding Script Editor Basics
Creating a Basic IVR Script
Prompting and Collecting Information
Accessing an External Database
Making Decisions
Confirming Caller Input

4 – Cisco Unified CCX ACD Operations

Implementing Cisco Unified CCX

Lernlösung	Blended Learning, Firmenseminar, Individualcoaching, Klassenraumtraining, Online Live Webinar
Sprache	Deutsch, Englisch, Französisch, Italienisch
Daten	auf Anfrage

The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers System engineers Customers deploying and maintaining Cisco Unified Contact Center Express products.

Upon completing this course, the learner will be able to meet these overall objectives:

Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools.
Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX version 11.0(1)
Describe the Cisco Unified CCX version 11.0(1) script editor, how it is installed and how to implement common IVR scripting techniques.
Provide a comprehensive view of Cisco Unified CCX version 11.0(1) ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting.
Describe how to install, configure and use features found in Cisco Unified CCX version 11.0(1) Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).
Understand how to maintain and monitor a Cisco Unified CCX system in version 11

Cisco® Deploying Cisco Unified Contact Center Express v6.0 (UCCXD)

1 – Cisco Unified CCX Product Overview

2 – Cisco Unified CCX Installation and Configuration

3 – Cisco Unified CCX Scripting

4 – Cisco Unified CCX ACD Operations

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