Troubleshooting Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a 5 day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. It teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level.
The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 11.0 system.
This course will introduce students to the CUCM 11.0 system, the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features.
Implementing Cisco Collaboration Devices (CICD v1.0) is an extended hours 5-day course focusing on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.