1 – Cisco Unified Communications Manager Introduction
- Describing the Role of Cisco Unified Communications Manager, Its Architecture, and Its Deployment and Redundancy Options
- Performing Initial Cisco Unified Communications Manager Configuration
- Deploying Endpoints and Users
- Deploying IP Phone Services
2 – Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling
- Describing Dial Plan Components
- Implementing Endpoint Addressing and Call Routing
- Implementing Calling Privileges
- Implementing Call Coverage in Cisco Unified Communications Manager
3 – Implementation of Single-Site Off-Cluster Calling
- Analyzing Single-Site Off-Cluster Calling Requirements
- Implementing PSTN Access Using MGCP Gateways
- Describing Cisco IOS H.323 and SIP Gateways
- Implementing PSTN Access Using H.323 Gateways
- Describing the Cisco Unified Border Element
- Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk
- Using Cisco Unified Border Element for URI Dialing
- Describing Dial Plan Interworking
4 – Media Resources
- Describing Media Resources in Cisco Unified Communications Manager
- Implementing Annunciators and MOH
- Implementing MTPs
5 – Audio and Video Conferencing
- Describing Conferencing Devices and Their Functions
- Implementing Conference Bridges
- Describing Cisco TelePresence MSE 8000
- Implementing Cisco TelePresence Server
- Implementing Cisco TelePresence Conductor
6 – Quality of Service
- Analyzing Quality of Service Requirements
- Describing QoS Components and their Functions
- Implementing Marking
- Implementing Policing and Shaping
