1 – Introduction to Troubleshooting Cisco Collaboration Systems Solutions
- Identifying Cisco Collaboration Deployments
- Using Troubleshooting Methodology
- Using Troubleshooting and Monitoring Tools
2 – Cisco Unified Communications Manager Troubleshooting
- Troubleshooting Common Gateway and Endpoint Registration Issues
- Troubleshooting Cisco Unified Communications Manager Availability Issues
- Troubleshooting Database Replication Issues
- Troubleshooting LDAP Integration Issues
3 – Cisco VCS Troubleshooting
- Troubleshooting Endpoint Registration Issues
- Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
- Troubleshooting Database Replication Issues
- Troubleshooting LDAP Integration Issues
4 – Call Setup Issues
- Describing Call Setup Issues and Causes
- Troubleshooting On-Net Single-Site Calling Issues
- Troubleshooting On-Net Multisite Calling Issues
- Troubleshooting Off-Net Calling Issues
5 – ILS and GDPR Issues
- Troubleshooting ILS and GDPR
6 – Cisco Unified Communications Manager Mobility Issues
- Troubleshooting Device Mobility Issues
- Troubleshooting Cisco Extension Mobility Issues
- Troubleshooting Cisco Unified Mobility Issues
7 – Cisco TelePresence Management Suite Issues
- Troubleshooting Cisco TMS Issues
8 – Voice Quality and Media Resources Issues
- Troubleshooting MTP Issues
- Troubleshooting Transcoder Issues
- Troubleshooting Audio and Video Conferencing Issues
- Troubleshooting Audio and Video Quality Issues
