1 – INSTALLING AND CONFIGURING PC COMPONENTS
- Use Appropriate Safety Procedures
- PC Components
- Common Connection Interfaces
- Install Peripheral Devices
2 – INSTALLING, CONFIGURING, AND TROUBLESHOOTING DISPLAY AND MULTIMEDIA DEVICES
- Install and Configure Display Devices
- Troubleshoot Display Devices
- Install and Configure Multimedia Devices
3 – INSTALLING, CONFIGURING, AND TROUBLESHOOTING STORAGE DEVICES
- Install System Memory
- Install and Configure Mass Storage Devices
- Install and Configure Removable Storage
- Configure RAID
- Troubleshoot Storage Devices
4 – INSTALLING, CONFIGURING, AND TROUBLESHOOTING INTERNAL SYSTEM COMPONENTS
- Install and Upgrade CPUs
- Configure and Update BIOS/UEFI
- Install Power Supplies
- Troubleshoot Internal System Components
- Configure a Custom PC
5 – INSTALLING, CONFIGURING, AND TROUBLESHOOTING PRINT DEVICES
- Maintain Laser Printers
- Maintain Inkjet Printers
- Maintain Impact, Thermal, and 3D Printers
- Install and Configure Printers
- Troubleshoot Print Device Issues
- Install and Configure Imaging Devices
6 – NETWORK INFRASTRUCTURE CONCEPTS
- Wired Networks
- Network Hardware Devices
- Wireless Networks
- Internet Connection Types
- Network Configuration Concepts
- Network Services
7 – CONFIGURING AND TROUBLESHOOTING NETWORKS
- Configure Network Connection Settings
- Install and Configure SOHO Networks
- Configure SOHO Network Security
- Configure Remote Access
- Troubleshoot Network Connections
- Install and Configure IoT Devices
8 – SUPPORTING AND TROUBLESHOOTING LAPTOPS
- Use Laptop Features
- Install and Configure Laptop Hardware
- Troubleshoot Common Laptop Issues
9 – SUPPORTING AND TROUBLESHOOTING MOBILE DEVICES
- Mobile Device Types
- Connect and Configure Mobile Device Accessories
- Configure Mobile Device Network Connectivity
- Support Mobile Apps
- Secure Mobile Devices
- Troubleshoot Mobile Device Issues
10 – IMPLEMENTING CLIENT VIRTUALIZATION AND CLOUD COMPUTING
- Configure Client-Side Virtualization
- Cloud Computing Concepts
11 – SUPPORTING OPERATING SYSTEMS
- Identify Common Operating Systems
- Troubleshooting Methodology
- Use Windows Features and Tools
- Manage Files in Windows
- Manage Disks in Windows
- Manage Devices in Windows
12 – MAINTAINING AND TROUBLESHOOTING MICROSOFT WINDOWS
- Install and Manage Windows Applications
- Manage Windows Performance
- Troubleshoot Windows
13 – INSTALLING, CONFIGURING, AND MAINTAINING OPERATING SYSTEMS
- Configure and Use Linux
- Configure and Use macOS
- Install and Upgrade Operating Systems
- Maintain OSs
14 – MANAGING USERS, WORKSTATIONS, AND SHARED RESOURCES
- Manage Users
- Configure Shared Resources
- Configure Active Directory Accounts and Policies
15 – SECURITY CONCEPTS
- Logical Security Concepts
- Threats and Vulnerabilities
- Physical Security Measures
16 – SECURING WORKSTATIONS AND DATA
- Implement Security Best Practices
- Implement Data Protection Policies
- Protect Data During Incident Response
17 – TROUBLESHOOTING WORKSTATION SECURITY ISSUES
- Detect, Remove, and Prevent Malware
- Troubleshoot Common Workstation Security Issues
18 – IMPLEMENTING OPERATIONAL PROCEDURES
- Environmental Impacts and Controls
- Create and Maintain Documentation
- Use Basic Change Management Best Practices
- Implement Disaster Prevention and Recovery Methods
- Basic Scripting Concepts
- Professionalism and Communication
