HR work has to balance two demands: doing justice to the people in the company while complying with binding rules and legal requirements. Both only succeed with well-organised processes and the ability to handle difficult conversations too.
In our HR courses you deal with the core tasks of HR work: job profiles and recruitment, selection and appraisal interviews, onboarding and staff development, as well as handling departures. You also cover the legal basics of the employment relationship and data protection in HR.
The starting point for a good customer relationship is successful conversation management; the basis for good communication is a positive attitude. In this course, you will train how to live professional friendliness and customer-oriented communication, come across to the customer as authentic and engaged, and find a solution-oriented approach even when dealing with difficult customers.
