ITIL is the most widely used framework for IT service management and provides a common language for everyone who plans, delivers and improves IT services. Its value lies less in memorising terms than in holding your own organisation’s processes up against it.
In our ITIL courses you get to know the guiding principles, the service value chain and the key practices. You classify existing processes, identify gaps and duplication, and prepare specifically for the certification exam. The courses are suitable for newcomers as well as for a refresher.
ITIL 5 is here – and replaces ITIL 4 Foundation as the entry point. The course introduces the new framework for digital product and service management: the ITIL Value Chain, guiding principles and the core service management concepts. New at the centre are value creation through collaboration, the lifecycle of digital products, and optimising value streams. The course is delivered as live online training in English and includes the exam. Included are an exam voucher, e-books and the PeopleCert Membership Essential plan; the course counts for 14 PDUs. All scheduled dates are confirmed by the provider as guaranteed to run.
The fast track from ITIL 4 to ITIL 5: in a single day you cover only the new and changed content, above all digital product management and AI-enabled environments. Anything you already know is not repeated. The prerequisite is an existing ITIL 4 qualification at any level. The course is delivered as live online training in English and includes the exam – 40 multiple-choice questions in one hour, passed from 26 out of 40 points. Included are the exam voucher, e-books and the PeopleCert Membership Essential plan.
