Misunderstandings rarely arise from ill will, but from differing expectations, unclear language and what resonates between the lines. Communication skills mean recognising these levels and consciously managing your own behaviour – in conversations, in meetings and in conflict.
In our communication and collaboration courses you practise conducting conversations, active listening and questioning techniques. You learn to give and receive feedback, prepare for difficult conversations, address conflicts before they escalate and adapt to different personalities. Exercises with personal feedback form the core of the courses.
This course addresses typical challenges in teams – groupthink, poorly managed consensus, one-sided leadership, conflict and mediation – and helps leaders keep their team on track. Often, simply being aware of an effect is enough for a leader to make the right decisions when leading a team. That's why the course includes many stories and case studies that help leaders get to know various leadership effects and remember the guidelines more easily.
This course is aimed at people who want to develop their ability to coach employees towards higher performance.
Coaching skills are not reserved for managers alone; anyone can apply them in any setting. With these skills you can connect with others and inspire, motivate and guide them to overcome their problems and achieve results. In this course you will learn to better understand human psychology, ask the right questions and express your views to others appropriately.
Root cause analysis is a group of methods from the field of quality management and quality control. As the complexity of systems, processes and manufacturing has increased over the years, it has become necessary for employees to analyse problems efficiently and find key errors in a given system. Root cause analysis (RCA) offers a range of tools that make this process easier.
This course focuses on turning a group of people into a team of motivated individuals working smoothly towards a common goal. Participants learn about the concept of team roles and explore various ways to recognise and consolidate their roles within the team. With this knowledge, team members can take on their roles and responsibilities within the team and avoid gaps or overlaps in roles.
From Analogue to Digital
The Technical Aspects
The (Virtual) Trainer
Before – During – After
Possible Concerns
How to deal with problems
