As soon as several people deliver IT services, clear processes are needed: who takes incident reports, how are changes approved, what counts as agreed service quality? IT service management provides recognised processes for this and a common language between IT and the business.
Our courses are based on established frameworks such as ITIL. You learn about incident, problem and change management, work with service level agreements and a service catalogue, and find out how processes can be introduced without disrupting day-to-day operations.
The course conveys the latest thinking, principles and practices from the DevOps community, including real-world case studies from high-performing organisations such as ING Bank, Ticketmaster, Capital One, Alaska Air, Target, Fannie Mae, Societe Generale and Disney, designed to engage and inspire learners. Multimedia content and interactive exercises bring the learning experience to life, including the Three Ways as described in Gene Kim’s book «The Phoenix Project», as well as the latest findings from the «State of DevOps Report». Participants gain an understanding of DevOps, the cultural and professional movement that puts communication, collaboration, integration and automation first in order to improve the workflow between software developers and IT operations professionals. The course is aimed at a broad audience and enables people from the business side to gain an understanding of Kubernetes and containers. People with a technical background gain an understanding of the business benefits of DevOps: lower costs (15–25% reduction in total IT costs) with higher quality (50–70% fewer failed changes) and agility (up to 90% shorter provisioning and deployment times), supporting business goals as part of digital transformation initiatives.
In this course you will learn how security and compliance are integrated into DevOps organisations and continuous delivery workflows, rather than being checked only at the end. You will learn the purpose, benefits, concepts and terminology of DevSecOps, understand «Security as Code» and how DevSecOps roles fit into a DevOps culture. The course follows the structure of the DevSecOps Foundation (DSOF) certification from DevOps Institute (PeopleCert Group) and prepares you for the exam.
This training covers the fundamentals of Scrum. Topics include agile principles, artefacts, basic activities and roles. Participants gain an understanding of agile management methods and the processes in Scrum.
This course introduces agile project management. Participants learn the values, principles and methods of Agile and apply Scrum with its roles, responsibilities and processes. They estimate and track Scrum projects and learn about risks, challenges and benefits as well as the critical success factors for adopting Agile.
This course deepens and consolidates knowledge of, and how to work with, the agile framework as well as the Scrum method. Prerequisite: attendance of the EXIN Agile Scrum Foundation course.
Scrum Master Certified (SMC™) professionals have practical, applicable Scrum knowledge that enables them to implement Scrum and work in a Scrum environment. The exam confirms that candidates have sufficiently understood how Scrum is applied in projects and adapted to a specific scenario. SMC™ professionals are facilitators who ensure that the Scrum Team has an environment that supports successful project completion. The Scrum Master guides all project stakeholders, facilitates and teaches them Scrum practices, removes obstacles for the team and ensures that the Scrum processes are followed. Successful candidates receive the Scrum Master Certified (SMC™) certification from SCRUMstudy after passing the certification exam included in the course.
