Between leading and administering lies a daily balancing act: setting goals while leaving room for manoeuvre, making decisions while still listening, demanding results while developing people. Anyone taking on a leadership role must shape this tension deliberately rather than sitting it out.
In our leadership and management courses you clarify your role and what you expect of yourself as a leader. You practise agreeing objectives and delegating, conduct employee reviews and critical conversations, learn to guide teams through different stages of development and receive feedback on how you come across. Case studies from the participants’ everyday work are the focus.
Getting the best out of people and organisations requires strong leadership skills. As products and services become ever more complex and knowledge workers play an increasingly important role in an organisation's success, it is essential to know how to lead and motivate.
Great leaders are characterised by a strong vision, genuine care for their team, real passion for their cause and the tremendous support they give to help people develop and become better at their work.
This course covers a range of topics relating to leadership and communication skills. It is ideal for people who already have experience leading or supervising staff and want to further develop their skills.
The world is changing – faster than ever before. Technological progress affects every area of our lives, and as a result markets are also changing rapidly. Organisations that want to remain competitive in this constantly evolving market must stay one step ahead of change – or risk falling behind those that manage to do so.
This course is designed to help participants familiarise themselves with these topics so they are prepared when designing or implementing a change management programme.
The course covers both theoretical and practical content. Participants learn established change management theories and the reasons why change initiatives fail. They find out what each phase of a change programme involves and what they need to consider to maximise the probability of success.
Coaching skills are not reserved for managers alone; anyone can apply them in any setting. With these skills you can connect with others and inspire, motivate and guide them to overcome their problems and achieve results. In this course you will learn to better understand human psychology, ask the right questions and express your views to others appropriately.
Effective leaders have acquired a range of skills and developed behaviours that set them apart from others. Successful leaders inspire and motivate people. They can develop a vision and pass it on to those around them. They foster hope, confidence, ambition and compassion. They communicate well, understand planning and – more importantly – know how to lead people. While not all good managers are leaders, all successful leaders certainly know how to lead people.
This course provides effective skills and practical solutions for successful leadership. Comprehensive courseware, exercises and a detailed action plan at the end of the course maximise your learning outcomes and enable you to make full use of your newly acquired skills back in the workplace.
This course covers a broad range of topics such as negotiation strategy, game theory, psychological tactics, human emotional states, bargaining and more, preparing participants for the various situations in which they will need to negotiate. Case studies and scenarios such as negotiations between companies, sales situations and product presentations are provided together with slides, animations and illustrations that vividly show how negotiation tactics play out in practice. Real-world negotiation examples are examined in detail; participants then take part in similar situations to apply the negotiation principles discussed in the course. Detailed step-by-step guides help trainers convey the core principles of negotiation to participants and track their progress in practical exercises.
