1 – Agile Thinking
- Agile concepts
- Continuous process improvement
- Other frameworks and other agile frameworks
- Applying agile principles in IT service management
2 – The Role of the Scrum Master
- Responsibilities and commitment
- Team coach and mediator
- Other roles (Product Owner and development team)
3 – Agile Estimation, Planning, Monitoring and Control
- Creating and maintaining the Product Backlog and Sprint Backlog
- Agile estimation
- Tracking and communicating progress
- Staying in control
4 – Complex Projects
- Scaling agile projects
- Suitability of agile methods in different project environments
- Agile management of tool selection and tool integration
5 – Application of Agile Methods
- Introduction to agile methodology
- Self-organisation
- Agile requirements and appropriate environmental conditions
