Home » Shop » Business Skills » ITIL » ITIL® 5 Foundation – 3 Days incl. Exam
Course ID: #ITIL5-F

ITIL® 5 Foundation – 3 Days incl. Exam

Duration: 3 days Dates: 23 September 2026 - Guaranteed to Run Course

ITIL 5 is here – and replaces ITIL 4 Foundation as the entry point. The course introduces the new framework for digital product and service management: the ITIL Value Chain, guiding principles and the core service management concepts. New at the centre are value creation through collaboration, the lifecycle of digital products, and optimising value streams. The course is delivered as live online training in English and includes the exam. Included are an exam voucher, e-books and the PeopleCert Membership Essential plan; the course counts for 14 PDUs. All scheduled dates are confirmed by the provider as guaranteed to run.

Introduction to ITIL 5

  • What changes compared with ITIL 4
  • Structure and scope of the framework
  • Key terms of service management

Value Creation and Guiding Principles

  • Value creation in the interplay between provider and customer
  • The guiding principles and their application in everyday work
  • Governance in a service context

ITIL Value Chain

  • The activities of the value chain
  • How the activities work together in service operation
  • Designing and improving value streams

Digital Product and Service Management

  • Product thinking instead of project thinking
  • Lifecycle of digital products
  • Collaboration across team boundaries

Service Management Practices

  • Overview of the core practices
  • How practices interact with the value chain
  • Embedding continual improvement

Exam Preparation

  • Structure and format of the exam
  • Practice questions and solution approaches
  • Exam immediately after the course
Learning Solution

Blended Learning, Firmenseminar, Individualcoaching, Klassenraumtraining, Online Live Webinar, Prüfungsvorbereitung
Language

Deutsch, Englisch, Französisch, Italienisch
Dates

2026/09/02, 2026/09/08, 2026/09/14, 2026/09/23, 2026/09/29, 2026/10/05, 2026/10/14, 2026/10/20, 2026/10/26, 2026/11/03, 2026/11/11, 2026/11/23, 2026/12/01, 2026/12/09, 2026/12/15, 2026/12/21, 2026/12/29, flexibel, auf Anfrage
Location

Brüttisellen, Lausanne, flexibel, auf Anfrage

Professionals from service delivery, support and governance who need a current certification in IT service management. Also suitable for anyone currently working without an ITIL certificate who wants to start straight from the latest version. Anyone who already holds ITIL 4 Foundation will get there faster with the one-day bridge course. No prior knowledge is required. The course language is English.

  • Understand the ITIL 5 framework and its building blocks
  • Apply the ITIL Value Chain and the guiding principles
  • Classify digital product and service management
  • Analyse and optimise value streams
  • Know the core service management practices
  • Pass the ITIL 5 Foundation exam

Related products

  • Course ID: #ITIL5-FB
    New Training

    ITIL® 5 Foundation Bridge – 1 Day incl. Exam

    The fast track from ITIL 4 to ITIL 5: in a single day you cover only the new and changed content, above all digital product management and AI-enabled environments. Anything you already know is not repeated. The prerequisite is an existing ITIL 4 qualification at any level. The course is delivered as live online training in English and includes the exam – 40 multiple-choice questions in one hour, passed from 26 out of 40 points. Included are the exam voucher, e-books and the PeopleCert Membership Essential plan.

    Duration: 1 day
    Price:
    Price range: CHF590 through CHF3'750 excl. VAT
    ITIL® 5 Foundation Bridge – 1 Day incl. Exam

Price range: CHF1'950 through CHF9'400 excl. VAT

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