In many companies Microsoft Teams has become the central working environment – and often grows in an uncontrolled way: too many teams, files in chats, a constant barrage of notifications. The benefits only emerge once structure and ground rules are in place.
In our Teams courses you set up collaboration properly. You create teams and channels sensibly, work on files together instead of sending them around, use meetings with recording and notes, manage tasks and integrate other applications. Notifications and working with external guests are also covered.
In this course, you set up Microsoft Teams Phone as a phone system for your organisation. You choose the right PSTN connectivity, configure Direct Routing, dial plans, calling features, auto attendants and call queues, and implement emergency calling correctly. Finally, you monitor call quality and resolve typical faults.
