Planning Teams Phone
- Teams calling and Teams Phone compared, licensing for Teams Phone and resource accounts
- Choosing PSTN connectivity: Microsoft Calling Plan, Operator Connect, Teams Phone Mobile and Direct Routing – individually or combined
- Phone number types for users, audio conferencing and voice apps; acquiring and managing phone numbers
- Planning the replacement of an existing phone system or of Skype for Business Server
Preparing network and call quality
- Network requirements for real-time media and bandwidth planning
- Implementing Quality of Service (QoS) for voice, video and screen sharing
- Maintaining network topology with sites and subnets in the Teams Admin Center
Direct Routing
- Architecture: certified Session Border Controller (SBC), SBC FQDN in a verified domain, public certificate, SIP over TLS, firewall rules
- Connecting the SBC to the tenant, codecs and media bypass
- Voice routing: PSTN usages, voice routes and voice routing policies, failover across multiple SBCs
- Dial plans with normalisation rules, phone number translation
- Overview of Survivable Branch Appliance and Local Media Optimization
Calling features and user configuration
- Enabling users for Teams Phone, assigning phone numbers, calling and caller ID policies
- Call forwarding, simultaneous ringing, call groups, call delegation, parking and retrieving calls, voicemail, busy on busy
- Private line, multiple phone numbers per user, routing of unassigned phone numbers
- Shared Calling: using a resource account’s phone number for users without their own number
Voice apps
- Creating, licensing and assigning phone numbers to resource accounts
- Auto attendants: business hours and holidays, menus with dial-pad or voice commands, directory search by name or extension
- Call queues: agents, routing methods, presence-based routing, exception handling for overflow, timeout or no agents available
- Looking ahead: Queues app with Teams Premium and Teams Phone Agent (currently in preview)
Emergency calling and devices
- Emergency addresses and locations, dynamic emergency calling based on network identifiers such as subnets and Wi-Fi access points
- Emergency call policies and security desk notification, emergency call routing policies for Direct Routing
- Managing Teams-certified phones and phones in shared spaces, connecting existing SIP phones via the SIP Gateway
Operations, monitoring and troubleshooting
- Administration in the Teams Admin Center and automation with the Microsoft Teams PowerShell module
- Analysing individual calls in the Teams Admin Center, organisation-wide analysis with the Call Quality Dashboard (CQD)
- Typical fault patterns: phone number assignment, routing, SBC connection, emergency calls and audio quality
