Plan and Design
- Plan Teams meetings, webinars and town halls; design policies, settings and policy packages
- Conference calling via the PSTN, use cases for Teams Premium and Microsoft 365 Copilot
- Teams Phone and PSTN connectivity: licences for users, shared devices and resource accounts; Operator Connect, Teams Phone Mobile, Shared Calling
- Plan and port phone numbers, design call flows for auto attendants and call queues, dynamic emergency calling
- Direct Routing and choosing a Session Border Controller, Survivable Branch Appliances, recording for compliance purposes, contact centre solutions and the Queues app
- Teams-certified devices and room concepts: Teams Rooms Basic or Pro, Windows or Android platform, interoperability via Cloud Video Interop, Direct Guest Join and SIP Guest Join
- Prepare the network: check readiness with the Network Assessment Tool, Network Planner, Quality of Service, media bit rate, network topology, Call Quality Dashboard
Meetings, Webinars and Town Halls
- Meeting policies and settings, meeting templates, avatars, apps, polls, Q&A and breakout rooms
- Recording and transcription for Copilot and Teams Premium, virtual appointments
- Audio conferencing: bridges, dial-in numbers, toll-free numbers, assignment to users
- Webinars: roles, access to scheduling, internal and public webinars, participant interaction
- Town halls: settings, eCDN, interplay with Viva Engage and Microsoft Stream
Implement Teams Phone
- Policies: dial plans, calling, call park, caller ID, mobility, voicemail and hold policies, blocking inbound and outbound calls, routing for unassigned numbers
- Auto attendants and call queues: resource accounts, licences and phone numbers, routing methods and priorities, business hours and holidays, hold music, callback, Queues app
- Emergency calling: locations and the Location Information Service, routing and emergency calling policies, validate addresses and troubleshoot
- Assign licences, phone numbers and policies – individually, via PowerShell and through policy packages
- Calling features: Cloud Voicemail, call group pickup, call forwarding, simultaneous ringing, delegation, private lines
- Direct Routing: SBC connectivity, PSTN gateway and usage records, voice routes and routing policies, location-based routing, Local Media Optimization, trunk translation rules, troubleshooting
Teams Rooms and Devices
- Device settings, local network configuration and updates; management via the Teams Rooms Pro Management Portal
- Conditional access exceptions for resource accounts, Intune requirements for Teams devices
- Deploy common area phones, user phones and conference phones, device tags, SIP gateway
- Monitor device health and fix issues with authentication, updates, remote provisioning and proximity join
- Android devices and Teams Rooms on Windows: configuration profiles, custom displays, XML configuration, peripherals
- Optional features: HDMI ingest, content camera, casting, proximity join, room remote control, hot desking, AI-powered voice and video features
- BYOD rooms and bookable desks: room types, inventory, assignment, monitoring
