1 – INSTALLING AND CONFIGURING PC COMPONENTS
- Applying Appropriate Safety Procedures
- PC Components
- Common Connector Types
- Installing Peripheral Devices
2 – INSTALLING, CONFIGURING AND TROUBLESHOOTING DISPLAY AND MULTIMEDIA DEVICES
- Installing and Configuring Display Devices
- Troubleshooting Display Devices
- Installing and Configuring Multimedia Devices
3 – INSTALLING, CONFIGURING AND TROUBLESHOOTING STORAGE DEVICES
- Installing System Memory
- Installing and Configuring Mass Storage Devices
- Installing and Configuring Removable Storage Media
- Configuring RAID
- Troubleshooting Storage Devices
4 – INSTALLING, CONFIGURING AND TROUBLESHOOTING INTERNAL SYSTEM COMPONENTS
- Installing and Upgrading CPUs
- Configuring and Updating BIOS/UEFI
- Installing Power Supplies
- Troubleshooting Internal System Components
- Configuring a Custom PC
5 – INSTALLING, CONFIGURING AND TROUBLESHOOTING PRINT DEVICES
- Maintaining Laser Printers
- Maintaining Inkjet Printers
- Maintaining Impact, Thermal and 3D Printers
- Installing and Configuring Printers
- Troubleshooting Print Devices
- Installing and Configuring Imaging Devices
6 – NETWORKING INFRASTRUCTURE CONCEPTS
- Wired Networks
- Network Hardware
- Wireless Networks
- Internet Connection Types
- Network Configuration Concepts
- Network Services
7 – CONFIGURING AND TROUBLESHOOTING NETWORKS
- Configuring Network Connection Settings
- Installing and Configuring SOHO Networks
- Configuring SOHO Network Security
- Configuring Remote Access
- Troubleshooting Network Connections
- Installing and Configuring IoT Devices
8 – SUPPORTING AND TROUBLESHOOTING LAPTOPS
- Using Laptop Features
- Installing and Configuring Laptop Hardware
- Troubleshooting Common Laptop Issues
9 – SUPPORTING AND TROUBLESHOOTING MOBILE DEVICES
- Mobile Device Types
- Connecting and Configuring Mobile Device Accessories
- Configuring Mobile Device Network Connectivity
- Supporting Mobile Apps
- Securing Mobile Devices
- Troubleshooting Mobile Devices
10 – IMPLEMENTING CLIENT VIRTUALISATION AND CLOUD COMPUTING
- Configuring Client-Side Virtualisation
- Cloud Computing Concepts
11 – SUPPORTING OPERATING SYSTEMS
- Identifying Common Operating Systems
- Troubleshooting Methodology
- Using Windows Features and Tools
- Managing Files in Windows
- Managing Disks in Windows
- Managing Devices in Windows
12 – MAINTAINING AND TROUBLESHOOTING MICROSOFT WINDOWS
- Installing and Managing Windows Applications
- Managing Windows Performance
- Troubleshooting Windows
13 – INSTALLING, CONFIGURING AND MAINTAINING OPERATING SYSTEMS
- Configuring and Using Linux
- Configuring and Using macOS
- Installing and Updating Operating Systems
- Maintaining Operating Systems
14 – MANAGING USERS, WORKSTATIONS AND SHARED RESOURCES
- Managing Users
- Configuring Shared Resources
- Configuring Active Directory Accounts and Policies
15 – SECURITY CONCEPTS
- Logical Security Concepts
- Threats and Vulnerabilities
- Physical Security Measures
16 – PROTECTING WORKSTATIONS AND DATA
- Implementing Security Best Practices
- Implementing Data Protection Policies
- Protecting Data During Incident Response
17 – TROUBLESHOOTING WORKSTATION SECURITY ISSUES
- Detecting, Removing and Preventing Malware
- Troubleshooting Common Workstation Security Issues
18 – IMPLEMENTING OPERATIONAL PROCEDURES
- Environmental Impacts and Controls
- Creating and Maintaining Documentation
- Applying Basic Change Management Best Practices
- Implementing Disaster Prevention and Recovery Methods
- Basic Scripting Concepts
- Professionalism and Communication
