There is often a long way between an idea from a business department and a requirement that can actually be implemented. Business analysis closes this gap: it clarifies which problem really needs to be solved and translates it into descriptions that development and procurement can work with.
In our Business Analysis courses you practise eliciting requirements in interviews and workshops. You analyse existing workflows, present processes and data flows clearly, write traceable requirements and define acceptance criteria against which the result can later be measured.
The world is changing – faster than ever before. Technological progress affects every area of our lives, and as a result markets are also changing rapidly. Organisations that want to remain competitive in this constantly evolving market must stay one step ahead of change – or risk falling behind those that manage to do so.
This course is designed to help participants familiarise themselves with these topics so they are prepared when designing or implementing a change management programme.
The course covers both theoretical and practical content. Participants learn established change management theories and the reasons why change initiatives fail. They find out what each phase of a change programme involves and what they need to consider to maximise the probability of success.
Root cause analysis is a group of methods from the field of quality management and quality control. As the complexity of systems, processes and manufacturing has increased over the years, it has become necessary for employees to analyse problems efficiently and find key errors in a given system. Root cause analysis (RCA) offers a range of tools that make this process easier.
