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Course ID: #RCA

Root Cause Analysis (RCA)

Duration: 1 day Dates: 12 October 2026 11 January 2027 12 April 2027 12 July 2027

Root cause analysis is a group of methods from the field of quality management and quality control. As the complexity of systems, processes and manufacturing has increased over the years, it has become necessary for employees to analyse problems efficiently and find key errors in a given system. Root cause analysis (RCA) offers a range of tools that make this process easier.

 

RCA Process

  • What is root cause analysis (RCA)?
  • What steps does an RCA process involve?
  • What methods are used in RCA?
  • What types of root causes are there?
  • What best-practice guidelines apply when conducting an RCA?
  • What RCA pitfalls should you be aware of?

5 Whys

  • What is the 5 Whys technique?
  • How can you use it for RCA?

Questioning Techniques

  • How can you use a structured approach to make sure you ask the right questions?
  • How do you use this structured approach to make sure you ask a wide range of questions covering all areas?

Assessing the Impact of Changes and Decisions

  • How do you proactively assess the impact of a change or a new decision on the current state?
  • How do you apply this proactive approach systematically and correctly to obtain meaningful results?

Cause-and-Effect Diagrams

  • What is a cause-and-effect diagram?
  • What is a fishbone diagram?
  • How can you use this technique to search for root causes?

Pareto Analysis

  • What is the Pareto principle?
  • How can you use the Pareto principle to systematically prioritise your RCA approach?

Impact Analysis

  • What is an impact analysis?
  • How can you use an effective matrix to focus first on high-risk areas?
  • What 5 steps does an impact analysis involve?
Learning Solution

Blended Learning, Firmenseminar, Individualcoaching, Klassenraumtraining, Online Live Webinar
Language

Deutsch, Englisch, Französisch, Italienisch
Dates

2026/10/12, 2027/01/11, 2027/04/12, 2027/07/12, flexibel, auf Anfrage
Location

Brüttisellen, Lausanne, flexibel, auf Anfrage

This course focuses on a range of useful RCA tools that can help with a wide variety of troubleshooting applications. These techniques are best learned through examples, and the course offers numerous examples. Participants then practise these techniques in a series of exercises.

The main goal of an RCA is to find the root causes of a given problem so that it can be fixed. Ultimately, it is about prevention and focusing on what matters. RCA is often iterative, and the tools must be applied one after another and in combination to achieve accurate and meaningful results.

This course is ideal for participants interested in problem-solving, decision-making, impact analysis, troubleshooting, reliability and process control. The RCA tools help identify symptoms, impacts, consequences and effects. They also help identify areas where improvement can lead to significant benefits.

None

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