Why Change?
- Why do organisations fail?
- What types of change are there?
- What growth phases are there?
- What are the most important established change management theories, and how do they differ from one another?
- What is the difference between leading and managing?
How Change Affects People
- How do people react to change?
- What goes on in people’s minds when they are confronted with change at different stages?
- How do ideas spread, and what does this mean for change management?
How Organisational Change Works
- What are the 8 phases of change, and what should you consider at each phase to maximise the probability of success?
- What are the principles of effective change?
- What are the most common problems in implementing change that can seriously undermine the change process if neglected?
Dealing with Resistance
- Why do people resist change?
- How can you deal with this resistance?
- What techniques are there for convincing people of change?
- How can you engage stakeholders by taking their influence and interests into account?
How to Manage Change
- What are the three critical components of a change management programme?
- What tools can you use to manage and monitor staff competencies and identify skills gaps?
- How to create a competency profile for staff
- What options are there for closing these skills gaps, and what are the advantages and disadvantages of each method?
Mentoring, Coaching and Motivation
- How crucial is motivation in the context of change management?
- What is the skill/will matrix, and how can you use it for coaching and managing change?
- What is mentoring, what is coaching, and how do they differ?
- How can you use the GROW model for effective coaching?
Management Tools
- What tools are suitable for gathering ideas for change and structuring your plans and activities?
- What tools can you use to identify what promotes change and what works against it?
- What tools can you use to monitor the scope of change and ensure your plans are consistent and implemented at the right level?
