Managing Your Team’s Ambitions
- How to set effective goals for your team
- How to prepare brainstorming sessions
- How to support your team in developing ideas so that you benefit from everyone’s contributions
Systematic Planning
- Why are some leaders seen as too confusing or too demanding? How can you avoid this?
- What is the 5-step planning technique, and how can it be used for problem-solving, brainstorming and general planning?
- How can you use business planning guidelines to improve your leadership?
Giving a Speech
- How can you improve your public speaking and presentation skills?
- How can these strategies help you when speaking to your team?
- What strategies help you improve the opening of your speeches – whether to your team, your customers or your stakeholders?
Crisis Management
- What is a crisis?
- What types of crisis are there, and what characterises each type?
- What must you consider when handling a crisis?
- What areas must you consider when planning crisis management?
- What is a contingency plan?
- What is risk management?
- What options do you have for responding to risks, and how can you integrate them into your contingency plan?
- What is the relationship between critical decisions and crisis management?
Leading People
- How can you improve communication with your team by putting yourself in its position?
- What strategies help you gather more information in difficult cases before expressing your dissatisfaction or saying something you might regret later?
Forgiving Others
- What are the benefits of forgiving others?
- How to use forgiveness to strengthen your team
- What stops you from forgiving others?
- What mistaken attitudes towards forgiveness exist, and how can you change them?
- How do you apply the 6-step forgiveness sequence when forgiving others?
Delegation Skills
- What levels of delegation are there, and what can you delegate at each level?
- How to choose a delegation level based on how much control you want to retain and how much time you want to save
- What strategies help you phrase your request when delegating a task so that it motivates the person?
- What strategies help you minimise disruption for other team members so you can lead your team effectively as a whole?