1 – Supporting Operating Systems
- Identifying Common Operating Systems
- Using Windows Features and Tools
- Managing Files in Windows
- Managing Disks in Windows
- Managing Devices in Windows
2 – Installing, Configuring and Maintaining Operating Systems
- Configuring and Using Linux
- Configuring and Using macOS
- Installing and Updating Operating Systems
- Maintaining Operating Systems
3 – Maintaining and Troubleshooting Microsoft Windows
- Installing and Managing Windows Applications
- Managing Windows Performance
- Troubleshooting Windows
4 – Configuring and Troubleshooting Networks
- Configuring Network Connection Settings
- Installing and Configuring SOHO Networks
- Configuring SOHO Network Security
- Configuring Remote Access
- Troubleshooting Network Connections
5 – Managing Users, Workstations and Shared Resources
- Managing Users
- Configuring Shared Resources
- Configuring Active Directory Accounts and Policies
6 – Security Concepts
- Logical Security Concepts
- Threats and Vulnerabilities
- Physical Security Measures
7 – Protecting Workstations and Data
- Implementing Security Best Practices
- Implementing Data Protection Policies
- Protecting Data During Incident Response
8 – Troubleshooting Workstation Security Issues
- Detecting, Removing and Preventing Malware
- Troubleshooting Common Workstation Security Issues
9 – Supporting and Troubleshooting Mobile Devices
- Securing Mobile Devices
- Troubleshooting Mobile Devices
10 – Implementing Operational Procedures
- Applying Appropriate Safety Procedures
- Environmental Impacts and Controls
- Creating and Maintaining Documentation
- Applying Basic Change Management Best Practices
- Implementing Disaster Prevention and Recovery Methods
- Basic Scripting Concepts
- Professionalism and Communication
11 – Appendix A
- Mapping Course Content to CompTIA® A+® Core 2 (Exam 220-1202)
