Specialist knowledge alone rarely determines whether a project succeeds. Whether an idea convinces depends on how it is presented, negotiated and supported by the team. Business skills bring together exactly these transferable skills: communication, self-organisation, personal presence, collaboration and dealing with conflict.
In our Business Skills courses, you work on specific situations from your everyday working life. You practise conducting conversations and presentation techniques, structure your working time, learn methods for negotiation and feedback, and reflect on your own behaviour in the group. The courses are deliberately run in small groups so that there is enough room for practice and feedback.
There is often a long way between an idea from a business department and a requirement that can actually be implemented. Business analysis closes this gap: it clarifies which problem really needs to be solved and translates it into descriptions that development and procurement can work with.
In our Business Analysis courses you practise eliciting requirements in interviews and workshops. You analyse existing workflows, present processes and data flows clearly, write traceable requirements and define acceptance criteria against which the result can later be measured.
A large part of professional communication happens in writing – and that is exactly where follow-up questions, misunderstandings and delays arise. Clear writing is not a talent but a craft: if you know who you are writing for and what you want to achieve, you get to the point faster.
In our Business Writing courses you work on your own texts. You structure emails, reports and minutes around the key message, write actively and without empty phrases, choose the right tone for customers and managers, and practise conveying even sensitive messages clearly and politely.
Data protection does not only concern the legal department, but everyone who handles personal data in their daily work – from customer lists and job applications to log files. What matters is knowing the basic rules and, when in doubt, asking the right question.
In our data protection courses you learn the principles and your obligations in the workplace. You look at legal bases and purpose limitation, retention and deletion, the rights of data subjects and the correct procedure in the event of a data breach. The focus is on practical implementation.
HR work has to balance two demands: doing justice to the people in the company while complying with binding rules and legal requirements. Both only succeed with well-organised processes and the ability to handle difficult conversations too.
In our HR courses you deal with the core tasks of HR work: job profiles and recruitment, selection and appraisal interviews, onboarding and staff development, as well as handling departures. You also cover the legal basics of the employment relationship and data protection in HR.
ITIL is the most widely used framework for IT service management and provides a common language for everyone who plans, delivers and improves IT services. Its value lies less in memorising terms than in holding your own organisation's processes up against it.
In our ITIL courses you get to know the guiding principles, the service value chain and the key practices. You classify existing processes, identify gaps and duplication, and prepare specifically for the certification exam. The courses are suitable for newcomers as well as for a refresher.
A presentation is rarely decided by the slides, but by the person in front of them: by a clear common thread, by body language and voice, and by how confidently questions and objections are handled. These skills can be learned – but only through practice.
In our presentation courses you work on your own talks. You structure your message for your audience, practise openings and closings, receive feedback on your delivery, speaking pace and eye contact, and practise handling critical questions. Groups are kept small so that everyone gets several turns.
Most successful attacks do not start with a technical vulnerability but with an email that looks credible. Technical safeguards only work reliably once the people in the company recognise the typical patterns.
In our Security Awareness courses we raise awareness among employees without a technical background. Using real examples, you learn to recognise phishing and social engineering, handle passwords and devices securely, know which data belongs where, and how to respond correctly and quickly if you suspect something.
It is not the number of tasks that leads to overload, but constantly switching between them: emails, calls, interruptions in the open-plan office. If you do not consciously structure your day, you mainly deal with what is urgent and keep pushing what is important further back.
In our time management courses you develop a way of working that suits your everyday life. You learn to prioritise tasks by importance and urgency, plan realistically rather than optimistically, set aside uninterrupted blocks of work, and practise delegating tasks or even turning them down. Throughout, you work on your own to-do lists.
